Bangladesh Rail App/Website depends on many service providers to issue the tickets. Different Payment Gateways Charge Card/Wallet and then send the information to RailSheba App. Bangladesh Railway does not store any Card/Wallet Information of passengers. In case, any Card/Wallet is charged and/or Payment Gateway fails to return the information in time, it is possible that the passenger's wallet/card would be charged without being issued for their desired tickets. In such cases, Payment Gateways will automatically be refunded with the purchased amount by the client-passenger to their respective card/wallet within 8 (eight) working days. In case of a non-receiving refund within the 8 (eight) working days, the client-passenger is kindly asked to send a complaint email to esheba-ticket@cnsbd.com with details of the issue. The client-passenger will receive a reply within 7 (seven) working days. Due to the dependencies of the different service providers, it may take several days to resolve the issue. Bangladesh Railway or CNS Limited will not be held responsible for the non-issuance of tickets or delay of refund due to errors in payment processing or any other reasons. Bangladesh Railway makes no guarantee that any of the above services will be uninterrupted, timely or error-free due to dependencies on many Service Providers.
If you are the client-passenger or buying the ticket on behalf of the client-passenger and you do not agree with all these terms and conditions, you must not transact on this Website. Once you have clicked the 'I Agree' button you have entered into a formal agreement with BR for the purpose of transactions on this website.